Terms and conditions Shuttle Direct
Terms and conditions are applicable for every booking. Shuttle Direct bvba has the right to modify these terms and conditions by publishing an updated version at all times.
When the customer delivers incorrect information (ex. incorrect departure time), we cannot guarantee an available car and/or driver. If we do have a car/driver available, there will be charged an extra waiting fee of € 18 per half an hour.
The customer has the right to cancel a booking up to 21 days before departure. The cancellation has to be sent in writing to our headquarters. If a booking is cancelled within 21 days before departure, we will charge 50% of the total amount. Last minute bookings (<48 h) are excluded from this condition.
Shuttle Direct bvba has the right to refuse a booking, in case of outstanding invoices or the inability to make a payment.
The consumer does not have the right to abandon a purchase. Article 47 of the law on market practices and consumer protection at distance provides a period of 14 calendar days in which the consumer can cancel an agreement, but this right of withdrawal does not apply to contracts concluded via the website. Under the Royal Decree of November 18, 2002, distance contracts on services for accommodation, transport, catering or leisure services are excluded under certain conditions from this opportunity. This exception for the tourism sector has been granted for the specific nature of the services provided in this sector and is in line with European legislation, which also offers an exception for services relating to accommodation, transport, catering and leisure. In case of cancellation within 21 days before departure, 50% of the total amount will be charged. When there is no notice of cancellation, the total amount will be charged. If the customer cancels the contract, there will be charged an administrative fee of € 25.
The transportation will happen under full responsibility of the customer; nevertheless Shuttle Direct bvba will do everything possible to deliver everybody on time at the desired destination. Shuttle Direct bvba can never be held responsible for not delivering customers on time at the desired destination. In all cases, our responsibility will be limited to the
maximum invoice amount, no matter the size of the damage. Indirect damage will not qualify for compensation.
The customer is entitled to a compensation of 20% of the total amount of the invoice, with a maximum of 40 euros, when Shuttle Direct bvba cancels the contract, with the exception of circumstances beyond our control.
Shuttle Direct is not liable for any damage caused by us or by other circumstances. We are not responsible for incorrect information that is given in the reservation. The customer is obliged to put on the seatbelt when entering the car.
All complaints concerning invoices or services need to happen by registered letter within 7 days after the invoice date.
Art 9 If and to the extent that any provisions of the Terms and Conditions are nullified or cancelled, the other provisions of the Terms and Conditions will remain unaffected. These conditions are governed by Belgian law. In case of any possible disputes, only the court of Dendermonde is authorized, even when there are multiple defendants.
There will be charged a cleaning fee of € 150 when the customer soils the vehicle. Possible reparation costs will be sent by invoice. The minimum price of € 15 is calculated on a full occupancy of the vehicle.
Toll has to be paid extra by the customer unless mentioned differently on the invoice.